Terms & conditions

The terms and conditions of use for Ramez application

Welcome to Ramez Online, what follows are the terms and conditions that govern you usage of all the webpages and links associated with Ramez Online.

By using Ramez Online , you are unconditionally consenting and adhering to the terms and conditions of this agreement, this includes all of the below mentioned details and you hereby concur to have had read, understood and consented to all of its content which will be here forward referred to as “the terms and conditions” with regards to the usage of Ramez Online and hereby referred to as “Us”, “We” and also as “Ramez”, this agreement will be considered active once acknowledged by you and an associated account has been activated.

Ramez Online ’s content

The Ramez Online may undergo updates from time to time, it may also experience some changes at any time as well. However, please note that we are not obligated to update the content on Ramez Online , and although we try to update its information, we do not provide any endorsement, undertaking, or guarantee of the accuracy, completeness or updating of the content on Ramez Online . There may be a difference in the appearance of the product from the display in Ramez Online due to the difference in the packaging, for example but not limited to (Ramadan offers - holidays - and events) All rights will be consequently owned by Ramez, including but not limited to any intellectual property rights in any data On Ramez Online , or any part of Ramez Online that is presented by us, including but not limited to the content, images, shopping list and data on Ramez Online

Terms of purchase

The following sales’ terms will apply if you placed your order through our Ramez Online .

1- Ramez Online can only be used by individuals who can enter into legally binding contracts under the applicable law. If you are under the age of 18, your parents or legal guardians can transact on your behalf if they are registered users / members. Ramez Online reserves the right to terminate your registration and refuse your access to Ramez Online if it is found that you are under the age of 18 years. You are legally and financially responsible for all uses of this website under your own username and password, whether you are authorized or not.

2- You are obligated to complete the purchase process for the merchandise you have ordered and pay its value through the payment methods that Ramez provides to its users.

3- Upon registration, you will enter the mobile number and password, and for that you are fully responsible for the correctness of the information entered by you and also maintain the confidentiality of your account’s information and password, and by that you agree to inform Ramez of any unauthorized use of your account or any other breach of your confidential information.

4- We reserve the right to suspend accounts for any fraudulent activity or misuse of the service.

5- Once a purchase process using your credit card has been made, you hereby agree to authorize Ramez to automatically deduct the purchased items’ value.

Terms of use

For using and accessing Ramez Online, it will be necessary that we perform maintenance work on Ramez Online from time to time, and this may result in temporary halting of the services.

We cannot make guarantee that the app will be free from downtime or errors, or that Ramez Online faults will be corrected.

You can use Ramez Online to browse and buy brands and not for any other purposes.

You should not share your private Ramez personal data with any other party.

Acceptance of the purchase order

We reserve the right, at our sole discretion, to refuse or cancel any purchase order for any reason whatsoever, including but not limited to restrictions imposed on quantities available for purchase, inaccuracies or errors in product information or pricing, or problems identified by the credit and fraud section, these are some of the situations that may lead to the order being canceled, and further verification or information may be requested before accepting any purchase order. We will contact you if your entire order or any part of it is canceled, or if additional information is required to accept your order. And if your order is canceled after the amount has been deducted from your credit / debit card, the said amount will be returned to your credit / debit card account, or a store credit may be provided. It is the customer's responsibility to ensure the validity of the credit / debit card when executing the refund.

Unavailability of products

We try our best to ensure the constant availability of the items. However, sometimes some products may be out of stock at the authorized suppliers. In this case, we will offer you the option to have a similar replacement product or to remove the item from your order.

A product’s quantity or number of items purchase restrictions

Ramez fully reserves the right to determine the quantities of any product that is available to be purchased for a single customer and reserves the right, according to its discretion, to limit the quantity of products purchased per person, family, or per order. According to the offers or festivals with quantities specified in advance by the supplier. These mentioned restrictions are also applicable to regular orders placed with the same account, same credit card, and phone number as well as to orders that use the same billing and / or delivery address. The customer will be notified beforehand when and if these restrictions are applied.

Cancellation or amendment of the request

You may cancel, amend or add items to your order at any time before starting the delivery process due to the way our systems work, you can do this by contacting our customer service representative or through the online chat option built into Ramez Online.

- You may revise the time of receipt by contacting us through the communication channels offered by Ramez Online , before starting the delivery process.

- In the event that you amend the order, the estimated time for the order to be delivered shall be recalculated from the time of the most recently approved amendment.

- In the event that you decided to cancel the order after processing or in the event that the delivery personnel has already reached you, Ramez has the right to charge delivery fees to the customer even if he was utilizing the free delivery offer, and we have the full right to prove whether the order has been delivered or not. The customer agrees not to dispute the decision made by us and accepts our decision on this.

- In the event that any clause of the user agreement is violated, Ramez has the right to take the appropriate action and this procedure may include canceling or modifying the request.

- In the event that no one is found to receive the order at the specified location, the user must be aware that the delivery driver will only wait for a maximum of 10 minutes before departing and the order will be deemed canceled.